Company Profile
Safarilink Aviation is Kenya’s leading safari airline, connecting travelers to the country’s most iconic safari and holiday destinations. From its base at Wilson Airport in Nairobi, Safarilink operates daily scheduled flights to an extensive network that includes the Masai Mara, Amboseli, Tsavo West, Naivasha, Nanyuki, Lewa Downs, Samburu, Lamu, Kisumu, Kitale, Kilimanjaro, Loisaba, Chyulu Hills, Malindi, Migori, Diani Beach, and Zanzibar.
- 17+ Scheduled Destinations: Including cross-border flights into northern Tanzania (e.g., Kilimanjaro, Zanzibar).
- 14 Aircraft in Fleet: Ranging from 13 to 52 seats, optimized for bush and safari operations.
- 30+ Daily Flights: Reliable connections for safari-goers and business travelers alike.
- 250+ Employees: Including 46 highly trained pilots with more than 70,000 combined flying hours.
- Over 20,000 Passengers Monthly: During peak seasons.
Safarilink was founded in 2004 by a team with over 40 years’ experience in East African air services, and is a proud member of the Kenya Association of Air Operators.
Destinations & Flight Operations
Safarilink specializes in serving Kenya’s national parks, coastal resorts, and exclusive safari lodges—making it the preferred airline for both tourists and travel professionals.
- Daily Scheduled Services: To 17+ destinations, including key safari circuits and beach resorts.
- Private Charters: Available for custom schedules or unique routes not covered by regular services.
- International Reach: Seamless services to northern Tanzania through partnerships with Arusha-based airlines (including access to Manyara, Serengeti, Grumeti).
- Guaranteed Connections: Between Safarilink flights, ensuring smooth onward journeys.
Safarilink’s robust network allows visitors to connect easily between Kenya’s wilderness and leisure hotspots.
Fleet & Aircraft Maintenance
Safarilink operates a carefully selected fleet built for the rigors of African bush flying:
- Fleet: 14 aircraft (Dash 8 and Textron Cessna 208B/208B EX).
- Aircraft Size: 13 to 52 seats.
- Bush-Ready: All aircraft are chosen for short-field performance and the ability to land on dirt or grass airstrips in game parks.
- In-House Maintenance:
- All maintenance is performed by a Kenya Civil Aviation Authority–approved organization (Approval No. K/AMO/L/070) at Aerlink Hangar, Wilson Airport.
- Licensed engineers have specialized aircraft training and daily oversight of airworthiness.
- Highest standards for dispatch reliability and passenger safety.
Insurance
Safarilink’s fleet is comprehensively insured through Willis of London, one of the world’s leading aviation insurance brokers.
- Dash 8 Q200: Liability limit of USD 250 million per incident
- Dash 8-315 & Dash 8-106: USD 150 million each
- Cessna Caravans C208B & C208B EX: USD 75 million each
Passengers and agents can request specific insurance documentation as needed for added peace of mind.
Safety & Pilot Training
- Air Operator Certificate: Issued and annually audited by the Kenya Civil Aviation Authority.
- Experienced Pilots: 46 pilots from diverse backgrounds, including four with over 12,000 flying hours each.
- Ongoing Training: Dash 8 pilots attend yearly simulator courses in Montreal or Madrid, ensuring best-in-class standards for bush and regional operations.
- Ramp Spot-Checks: Ongoing operational oversight ensures compliance and safety at all times.
Corporate Responsibility
Safarilink is deeply committed to environmental sustainability and supporting Kenyan communities:
- Lewa Wildlife Conservancy Partner: Donates 5% of every ticket to/from Lewa to conservation projects.
- Charity Support: Provides free or discounted flights to medical teams, educational aid, and donates tickets for fundraising events.
- Community Engagement: Staff participate in charity events and support local initiatives such as the Lamu Safi street-cleaning group and Diani’s Colobus Trust (with donations per Diani passenger).
- Tree Planting Program: Funds large-scale tree planting on Mt. Kenya’s slopes, aiming for carbon-neutral flight operations, reduced erosion, and community employment for women’s groups.
Environmental Commitment: “Safarilink Goes Green”
Safarilink is a pioneer in aviation sustainability in East Africa:
- Carbon Neutral Flights: Since 2009, Safarilink offsets all fleet emissions by planting indigenous trees on Mt. Kenya, in partnership with the Bill Woodley Mount Kenya Trust.
- Environmental Impact: Tree planting not only offsets carbon but protects a key water catchment area and provides direct economic benefits to local women’s groups responsible for nurturing saplings.
Airline Partnerships
- Regional Alliances: Collaborates with Arusha-based airlines to offer through-ticketing and seamless connections between Kenya and northern Tanzania, including the Serengeti and Grumeti.
- Codeshare with Kenya Airways: Enhancing options for both safari and business travelers.
Booking, Contact, and Customer Support
- Online Booking: User-friendly platform for scheduled flights and charter requests.
- Reservations & Support: Reachable by phone or email for queries, group bookings, or charter arrangements.
- Newsletter & News: Regular updates on new routes, holiday packages, and operational news.
Contact:
- Safarilink Aviation, Phoenix House, Wilson Airport, Nairobi
- Email: res@flysafarilink.com
- Phone: +254 730 888 000 / +254 20 669 0000
- Use contact page on the website:
Below is a clear, organized table of Safarilink Aviation’s contact details for all major offices and departments:
| Office / Department | Contact Details |
|---|---|
| Head Office (Wilson Airport) | Phoenix House, Wilson Airport, P.O Box 5616 – 00506, Nairobi, Kenya Mobile: +254 730 888 000 Contact Centre: +254 20 6690 000 Operations: +254 20 6690 100 Admin: +254 20 6690 500 Email: res@flysafarilink.com |
| Flying Packages | Email: ecommerce@flysafarilink.com |
| Diani Office | Mobile: +254 710 772222 / +254 710 319739 / +254 735 697410 Wireless: +254 20 2430241/36 Email: dianioffice@flysafarilink.com |
| Kisumu Airport Office | Mobile: +254 757 500500 |
| Kisumu Town Office | Mobile: +254 793 500500 Email: kisumuoffice@flysafarilink.com |
| Lamu Office | Mobile: +254 769 600 600 Email: lamuoffice@flysafarilink.com |
| Malindi Office | Mobile: +254 769 700700 Email: malindi@flysafarilink.com |
| Mombasa Airport Office | Mobile: +254 769 000 444 / +254 101 888 000 Email: mbaairport@flysafarilink.com |
Fast Facts at a Glance
| Attribute | Details |
|---|---|
| Destinations | 17+ in Kenya & Tanzania (including Zanzibar, Kilimanjaro) |
| Fleet Size | 14 aircraft (13–52 seats each) |
| Employees | 250+ (46 pilots) |
| Passengers/Month | Over 20,000 (peak season) |
| Daily Flights | 30+ |
| Insurance | Up to $250 million per incident (aircraft dependent) |
| Environmental Initiatives | Carbon neutral, tree planting, conservation funding |
| Maintenance | In-house, KCAA–approved, dedicated engineering division |
| Partnerships | Kenya Airways, Tanzania/Arusha carriers, Lewa, local NGOs |
Why Choose Safarilink Aviation?
- The leading specialist for safari travel in Kenya and East Africa
- Modern, bush-optimized fleet maintained to the highest standards
- Strong commitment to safety, sustainability, and community
- Convenient schedules and seamless connections to top safari lodges and parks
- Customer-focused with a proven track record of reliability and social responsibility
Safarilink Aviation isn’t just a way to reach your next adventure—it’s an integral part of the Kenyan safari experience, connecting you safely, comfortably, and responsibly to the wild heart of Africa.