Safarilink Aviation is one of Kenya’s leading domestic airlines, renowned for serving safari destinations such as the Masai Mara, Amboseli, Samburu, and the Kenyan coast. The airline specializes in connecting Wilson Airport, Nairobi, with remote airstrips in national parks, conservancies, and holiday regions. What do travelers think of the Safarilink experience? Below is an in-depth review based on common passenger feedback, highlighting its strengths and areas to be aware of when planning your trip.
What Travelers Love About Safarilink
1. Punctuality & Reliable Operations
- Consistently praised for on-time performance. Many travelers remark that Safarilink’s flights typically depart as scheduled, especially from Wilson Airport. The smaller, less-crowded nature of Wilson compared to Jomo Kenyatta International means quicker check-ins and fewer delays.
- Proactive customer service: Some guests mention instances where the airline called to ensure they made their flight, providing an added layer of reassurance.
2. Scenic and Memorable Flight Experience
- A true “flying safari”: The approach to Kenya’s bush airstrips often includes aerial views of national parks, with passengers spotting herds of elephants, giraffes, or even lions below. In some cases, wildlife has been seen right on the runway during landing or takeoff.
- Large viewing windows: Aircraft such as the Cessna Caravan and Dash 8 feature large windows, enhancing the scenic aspect of the journey.
3. Friendly and Professional Staff
- Welcoming crews: Both ground and flight staff are often described as friendly, professional, and accommodating, providing small touches like bottled water and sometimes mints or souvenirs.
- Smooth check-in process: Passengers typically experience straightforward check-in procedures at Wilson Airport, with staff guiding them through every step.
4. Focus on Safety
- Reputation for safe bush operations: Safarilink is frequently noted for its professional pilots, regular aircraft maintenance, and robust safety record in challenging safari environments.
- Effective incident response: In rare cases of operational issues, such as the widely reported Dash 8 incident in 2024, passengers were unharmed and the crew’s calm professionalism was praised.
5. Flexibility for Safari Travelers
- Strong domestic connectivity: Safarilink’s network allows seamless transfers between parks and key tourist regions, making it easy to build a multi-destination safari itinerary.
- Convenient for groups: The airline accommodates families, tour groups, and even bespoke charters, offering flexibility for all types of travelers.
Common Drawbacks & Traveler Concerns
1. Occasional Flight Delays or Cancellations
- Weather and bush strip logistics: Like all safari airlines, delays can occur, especially during rainy season when airstrips become waterlogged or wildlife is on the runway.
- Communication gaps: Some passengers report a lack of timely updates from staff during delays or cancellations, leading to frustration.
2. Basic Airport and In-Flight Amenities
- Minimal terminal facilities: Wilson Airport’s terminal for Safarilink is simple, with limited seating, basic restrooms, and few shopping or dining options.
- Functional, not luxurious: The onboard experience is focused on safety and efficiency, not luxury—expect simple service, no inflight entertainment, and limited refreshments.
3. Cabin Comfort and Aircraft Size
- Noisy and compact cabins: Smaller planes like the Cessna Caravan can feel cramped, with noticeable engine noise and the possibility of a bumpy ride, particularly in windy or wet weather.
- Larger aircraft offer more comfort: The Dash 8 fleet provides more space and a smoother ride, but still lacks premium amenities.
4. Strict Baggage Rules
- Soft-bag policy: Only 15 kg of luggage (including hand baggage) is allowed, and bags must be soft-sided. Hard cases are often rejected, and overweight bags may incur fees or be refused.
- Advance storage available: Safarilink does offer baggage storage at Wilson Airport for those returning to Nairobi, but this may not be widely advertised.
Summary Table: Safarilink Reviews at a Glance
| Aspect | Traveler Comments |
|---|---|
| Punctuality | Generally reliable; some delays possible, especially due to weather |
| Staff | Friendly, helpful, efficient at check-in and onboard |
| Scenic Experience | Excellent wildlife viewing and aerial scenery |
| Aircraft Comfort | Caravan: small, noisy, basic; Dash 8: larger, smoother |
| Baggage | Strict 15 kg soft-bag limit; storage at Wilson available |
| Terminal Facilities | Minimalist; quick but lacks amenities |
| Safety | Strong operational reputation; professional pilots and maintenance |
| Communication | Occasional gaps during delays or cancellations |
Who Should Fly Safarilink?
Best for:
- Safari-goers seeking fast, direct access to Kenya’s parks and coast
- Small groups, families, and adventurous travelers who appreciate scenic flights and can travel light
- Travelers who value efficiency, safety, and a true “bush flying” experience
Less ideal for:
- Passengers expecting luxury in-terminal or onboard amenities
- Those with a lot of hard-shell luggage or requiring significant baggage
- Travelers who are sensitive to turbulence or noise
Final Thoughts
Safarilink stands out for its reliability, friendly service, and ability to turn the journey into a memorable part of the safari adventure. While amenities are basic and there’s always some risk of delay in the bush, most passengers find the airline a convenient, efficient, and even exciting way to reach Kenya’s greatest natural treasures.
For those who pack light, are prepared for an authentic bush aviation experience, and value personal, attentive service, Safarilink is a top choice for domestic flights within Kenya.
If you need further advice or wish to coordinate your Safarilink flights with your safari lodges or onward travel, we’re here to help ensure a seamless journey.
See Safarilink Flights to Masai Mara