I carefully reviewed the terms and conditions of Safalink flights on its website and I have summarized them below:
Contract & Liability
- By booking or flying with Safarilink, you accept all terms on the official website. Safarilink’s liability follows the Warsaw Convention as applied in Kenya.
- For checked baggage, Safarilink’s liability for loss or damage is capped at $10 per kg and $80 per bag, with exceptions for minor scratches or open zips. Safarilink is not responsible for valuables (cash, cards, jewelry, electronics) in checked bags.
Baggage
- Standard baggage allowance is 15 kg per passenger (including hand luggage), except certain coastal/city routes (20 kg). Bag dimensions are limited to 60 x 45 x 30 cm.
- Excess baggage is carried only if space permits and is charged per prevailing rate. For guaranteed excess (especially for safari gear), book a “freight” seat (adult fare, 75 kg extra) or pre-purchase excess bundles up to 48 hours before travel.
- Sports equipment is not part of baggage allowance and is charged $20 per piece per sector (Dash 8 routes only, by prior arrangement).
- Pets are NOT allowed on safari routes or Cessna Caravans; allowed on Dash 8 services in containers under 20 kg, charged at $40 per sector.
Seating & Passenger Comfort
- Seats are utility size; passengers over 90 kg (women) or 110 kg (men) may be asked to purchase an extra seat at child fare on Y class fares for safety/comfort.
- All flights are non-smoking.
Check-In & Documentation
- Check-in closes strictly 60 min before flight at Wilson/Nairobi, Kilimanjaro, Lamu, Malindi, Diani, Mombasa, Kisumu; 90 min at Zanzibar; 30 min elsewhere.
- Passengers must show ID (passport/photo ID). If booked with credit card, the same card must be shown at check-in.
- Firearms must be declared and booked in advance ($10 per flight).
Flight Operations & Changes
- Safarilink may change schedules, carriers, or routes for operational, safety, or weather reasons at any time. Refunds for unused sectors apply only if Safarilink changes/cancels your booking.
- Services to safari destinations require minimum 2 passengers per strip; single travelers may be charged for minimum load.
Delays, Cancellations, and Refunds
- In significant delays, Safarilink provides meals/refreshments and, in rare cases, overnight accommodation—but no responsibility for other costs.
- If flights are canceled or delayed due to operational/safety/weather, passengers may accept a new timing, carrier, or cancel with full refund for unused sector.
- Refunds/Cancellations:
- Tickets are non-refundable and non-transferable by default.
- Cancellations >96 hours before departure: $50 fee per passenger, credit valid for 12 months.
- Cancellations 60+ days before: $75 fee per sector, credit valid for 12 months.
- Cancellations <60 days: 100% fee.
- No-shows: no refund or revalidation, except for documented humanitarian circumstances (subject to admin fees).
- Name changes: $30 fee (if ticket unused).
- Amendments are not allowed within 12 hours of flight.
Connections
- Safarilink only guarantees connections between its own flights, not with other carriers.
- Passengers are responsible for proper travel documentation, including passports and visas for international flights.
Conduct & Denial of Boarding
- Safarilink can deny boarding or offload passengers for security, safety, disruptive behavior, intoxication, non-compliance with safety instructions, or threatening actions.
Governing Law
- All disputes are governed by Kenyan law and subject to Kenyan courts.
Website and Privacy
- Information, services, and prices are subject to availability and change. Personal information is only shared with trusted partners for travel purposes.
Quick Reference Table: Safarilink Terms & Conditions
| Category | Main Policy Points |
|---|---|
| Liability | Capped at $10/kg and $80/bag for checked bags; no liability for valuables. |
| Baggage | 15 kg allowance (20 kg some routes); excess by captain’s discretion or “freight” seat; soft bags only; sports gear & pets with strict rules. |
| Seats & Comfort | Extra seat required if above weight thresholds; non-smoking. |
| Check-In | 60–90 min at major airports, 30 min elsewhere; ID and original credit card required; firearms must be declared/approved in advance. |
| Pets | Not on safari/Caravan flights; Dash 8 only, container <20 kg, $40/sector. |
| Delays/Cancel | Refund/credit for unused sector if Safarilink cancels/changes; otherwise, strict fees apply; no-shows are non-refundable except emergencies. |
| Flight Ops | Schedule, route, and carrier may change for operational/safety reasons. Minimum 2 pax per strip; singles charged minimum. |
| Connections | Only between Safarilink flights; not responsible for missed connections on other carriers. |
| Passenger Conduct | Boarding may be denied for safety, intoxication, threats, or refusal to comply with safety checks/instructions. |
| Refund Policy | Cancellations >96h: $50 fee; >60 days: $75 fee; <60 days: 100% fee; no-shows: no refund except emergencies; name changes $30 if unused. |
| Law | Governed by Kenyan law; disputes settled in Kenya. |
| Website & Privacy | Details and prices subject to change; info shared only with trusted partners for travel. |
Key Takeaway:
Safarilink’s terms are clear, traveler-friendly for those who plan ahead, and designed for safety, reliability, and smooth safari operations. Strict baggage, timing, and conduct rules help ensure safe bush flying. Always check the latest terms on booking and plan with flexibility for schedule changes and remote airstrip operations.